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Contact Support

If you cannot resolve your issue using the documentation, our support team is here to help.

Support Channels

Live Chat

The fastest way to get help:

  1. Click the chat icon in the bottom-right corner of your dashboard.
  2. Describe your issue.
  3. A support agent will respond within 2-5 minutes during business hours.
  4. Outside business hours, leave a message and we will respond when we are back.

Availability: Monday to Saturday, 9 AM to 9 PM IST

Email Support

Send an email to support@euronsystems.com with:

  • Your organization name and admin email
  • A clear description of the issue
  • Screenshots or screen recordings if applicable
  • Steps to reproduce the issue

Response time: Within 4-8 business hours

Phone Support

Available for Business and Enterprise plan customers:

  • India: +91 (number available in your dashboard)
  • International: Schedule a call through your dashboard

Priority Support

Enterprise plan customers receive:

  • Dedicated account manager
  • 1-hour response time SLA
  • Phone and video call support
  • Custom feature requests prioritized

Before Contacting Support

To help us resolve your issue faster, please have ready:

  1. Your organization name and admin email
  2. The specific page or feature where the issue occurs
  3. Steps to reproduce the issue
  4. Screenshots or screen recordings
  5. Browser and operating system information
  6. Any error messages displayed

Self-Service Resources

Before contacting support, check these resources:

Feature Requests

Have an idea for a new feature?

  1. Go to Help → Feature Requests in your dashboard.
  2. Describe the feature and its use case.
  3. Vote on existing feature requests.
  4. We review and prioritize feature requests regularly.

Was this page helpful? Contact us at support@euronsystems.com